Someone is watching your home while it happens.

AVS provides the equipment, labor, configuration, and services listed in your accepted proposal, estimate, or work order. Anything outside that scope — extra labor, wiring, troubleshooting, relocations, finish work, permits, or third-party coordination — is billed separately at AVS's then-current rates.

Equipment, devices, accessories, and materials purchased through AVS are considered specially procured for your project. Once approved, ordered, or procured, special-order items are non-returnable and non-refundable, except where prohibited by law.

AVS is not responsible for the condition, compatibility, performance, or future reliability of pre-existing wiring, network hardware, customer-furnished devices, or third-party equipment. You provide safe, unobstructed access to work areas and have an authorized decision-maker available during installation or service visits.

Where a system depends on Internet, Wi-Fi, power, cellular, or cloud connectivity, you're responsible for suitable infrastructure — adequate bandwidth, an available network port, stable power, and compatible environmental conditions. Extra labor or materials caused by deficient power, router or firewall issues, VPN conflicts, or weak signal are billed as additional work.

Installation and service appointments are scheduled based on AVS availability. Estimated dates are good-faith targets and may shift for weather, access, product availability, permitting, third-party delays, or unforeseen site conditions. If hidden conditions, code issues, IT complications, or client-requested revisions come up, AVS may issue a written or electronic change order adjusting price, scope, materials, or schedule.

Unless otherwise agreed in writing, project fees are billed 50% to schedule the project and order equipment, 25% upon delivery of equipment to the site, and 25% upon completion of the installation. Deposits, progress payments, service fees, trip charges, recurring charges, and final balances are due as stated on the applicable AVS proposal, invoice, or work order — invoices are due upon receipt unless otherwise agreed in writing. Balances remaining unpaid more than 30 days after the invoice due date accrue interest at 10% per month, or the maximum rate permitted by applicable law, whichever is less, until paid in full. AVS may suspend further work, remote access, service scheduling, or monitoring-connected functionality on invoices unpaid 30 days past due — reconnection or return-visit fees may apply before service resumes.

Unless a longer period is stated in writing, AVS warrants installation labor and workmanship for one year from substantial completion. Manufacturer warranties, if any, are governed solely by the manufacturer's terms. Post-installation support, troubleshooting, truck rolls, and onsite service visits outside the one-year workmanship warranty are billable at AVS's then-current rates.

AVS is not an insurer — our fees reflect the value of the goods and services provided, not the value of your premises, contents, operations, or potential losses. To the extent permitted by law, AVS is not liable for indirect, incidental, special, punitive, or consequential damages. AVS's total liability under this agreement will not exceed the amount outlined in our applicable liability policy.